Operator Training
New uses for old tools
Often "problems" with computers are really problems with training.
Users cannot be expected to operate equipment on which they have not been properly
trained. Many times we find that a request for new programs is replaced by properly
training the user on the programs they already have. Most modern office automation
programs, such as Microsoft Office, have uses that most users do not
understand. By evaluating the requirements of an application, we are often able to
simply train operators to use the tools they already have instead of purchasing new
programs.
Left Without Notice
Operator training can save the day when an experienced operator leaves without notice.
Most companies today have more computer hardware and software than documentation of
how it is used. Even the same program in use at two different companies will have
operational differences. A newly hired employee can eventually figure out how to
process the work without training assistance, but it is often a long hard road. The
expense associated with this learning curve is hidden and often underestimated. Many
times the least expensive path is to invest in our assistance from the beginning.
While we train the new employee and decipher the procedures used in your firm, we can
begin building documentation to ease future turnover.
New Tasks for Existing Employees
Much less obvious than turnover related training costs are the costs of implementing a
new software package with existing employees. Our guidance can often shorten the
time the employee spends learning the newly purchased tool. Reducing the hidden
costs of the OTJ training method often pays our fees many times over. Additional
benefit is accrued from a quicker start up on the job that initiated the new software.
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